At Arion PH, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal information we collect from Filipino players, how we use and protect it, and what rights you have over your own data. We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable Philippine data protection regulations.
Your Data, Protected
Arion PH complies with the Philippine Data Privacy Act of 2012 (RA 10173). Your personal information is never sold to third parties.
These highlights summarize our key privacy commitments. Please read the full policy below for complete details.
Arion PH collects only the personal information necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data beyond what is required for account management, KYC verification, and regulatory compliance.
Your personal information is never sold, rented, or traded to third-party marketers. Arion PH shares data only with trusted service providers who are contractually bound to protect it, and with regulatory authorities as required by Philippine law.
All data transmitted between your device and Arion PH is encrypted using TLS (Transport Layer Security). Sensitive data at rest is protected using AES-256 encryption. Our systems undergo regular security audits and penetration testing.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting our Data Protection Officer through our support channels.
Arion PH uses cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You can manage your cookie preferences through your browser settings at any time.
Arion PH retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and regulatory obligations. Data is securely deleted or anonymized when no longer needed.
Arion PH ("we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use the Arion PH online gaming platform at arion-ph.com (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.
This Policy applies to all registered users, visitors, and any individual whose personal data is processed by Arion PH in connection with the Platform. By accessing or using the Arion PH Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as the applicable issuances of the National Privacy Commission (NPC).
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, Arion PH is the personal information controller responsible for your personal data collected through the Platform. We determine the purposes and means by which your personal data is processed.
Arion PH has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO at any time using the contact details provided in Section 14 of this Policy.
Where Arion PH engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by contractual obligations to process data only in accordance with Arion PH's instructions and applicable Philippine data protection law.
Arion PH collects personal information from you in the following categories:
Arion PH uses the personal information we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Identity verification and fraud prevention | KYC data, device data, IP address |
| Processing deposits and withdrawals | Financial data, transaction data |
| Providing and improving gaming services | Usage data, transaction data |
| Customer support and dispute resolution | Communications data, transaction data |
| Regulatory compliance and AML obligations | KYC data, financial data, transaction data |
| Responsible gaming monitoring | Usage data, responsible gaming data |
| Sending service notifications and updates | Registration data, communications data |
| Platform security and abuse prevention | Device data, usage data, IP address |
| Analytics and platform improvement | Usage data, cookie data (anonymized) |
Arion PH does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by applicable law or regulatory obligation.
Arion PH processes your personal data on the following legal bases under the Data Privacy Act of 2012:
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Arion PH does not sell, rent, or trade your personal information to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All such providers are contractually bound to process your data only in accordance with our instructions and applicable Philippine data protection law.
Certain games available on the Arion PH Platform are provided by licensed third-party game studios. These providers may receive limited technical data (such as session tokens and game result data) necessary to deliver the game experience. They do not receive your full personal profile.
Arion PH may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of the assets of Arion PH, your personal data may be transferred to the acquiring entity. We will provide notice of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.
Arion PH uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Arion PH does not use third-party advertising or behavioral tracking cookies.
Arion PH implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Arion PH retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with Arion PH's data disposal procedures.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Arion PH:
To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within fifteen (15) business days. We may require you to verify your identity before processing your request.
The Arion PH Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a legal requirement under Philippine gaming regulations and is enforced through our KYC verification process.
If Arion PH becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate regulatory authorities where required.
If you are a parent or guardian and believe that your child has registered on the Arion PH Platform, please contact us immediately using the details in Section 14 so that we can take appropriate action.
The Arion PH Platform may contain links to third-party websites or services, including payment provider portals and regulatory authority websites. This Privacy Policy applies solely to the Arion PH Platform and does not cover the privacy practices of any third-party websites or services.
Arion PH is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform.
Arion PH reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable advance notice to registered users via email or a prominent notice on the Platform prior to the changes taking effect.
The date at the top of this document reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed of how Arion PH protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Arion PH, please contact our Data Protection Officer:
Data Protection Officer — Arion PH
Email: [email protected]
General Support: [email protected]
Response time: Within 15 business days for data subject requests. Within 24 hours for general support inquiries.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated. The NPC is the competent supervisory authority for data protection matters in the Philippines.
For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our dedicated Responsible Gaming page.
Now that you know how we protect your data, you can play with full confidence. Join thousands of Filipino players on Arion PH — fast GCash payouts, certified fair games, and a platform built with your privacy and security at its core. Must be 21 years or older to register.
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